Privacy Policy

Effective September 16, 2026

TriCore Pilates (“we”, “us”) operates the TriCore Pilates iOS app and booking platform. This policy explains what we collect, why, and your choices.

Information we collect

• Account info you provide: name, email, phone number, and (if you create one) a password.
• Sign-in identifiers when you use Sign in with Apple or Google: your name and email from that provider. If you use Apple’s “Hide My Email,” we receive a private relay address instead of your real email.
• Health information you choose to tell us — see the section below, which explains exactly what we ask and who can see it.
• Booking & activity data: classes you book, waitlists, packages, memberships, attendance, and notes associated with your account.
• Waivers you sign, including the signature you draw on screen, which is stored and rendered into your signed waiver document.
• Purchase history: packages, memberships and drop-in classes you buy, gifts you send or receive, promo codes you use, and the resulting class credits.
• Payment data: collected and processed by Stripe, not by us. When you pay, Stripe’s own payment sheet collects your card details and a billing address (we need the address to calculate tax). We never see or store a full card number; we retain payment records — amounts, status, identifiers — needed to manage your purchases.
• A profile photo, if you choose to add one from your photo library or camera.
• Messages you send us through in-app feedback. We attach your account details so we can reply.
• Other people’s email addresses, when you send someone a gift or share a class credit with a friend. We use the address only to deliver that gift and tell the recipient who it is from.
• A device notification token, if you allow notifications, so we can send push notifications to that device. It is removed when you sign out.
• Diagnostics: crash and error reports to keep the app reliable. These are not linked to your name or email.

Health information

Before your first class we ask a short set of questions: whether you are pregnant or recently postpartum, whether you have an injury we should work around, and whether you need modifications for limited mobility. There is also a free-text box for anything else you want your coach to know. Answering is required before a first booking, but you may answer “nothing to flag” and you are never required to give a reason.

We ask because a Pilates coach adapts the exercises to the person in front of them, and getting that wrong can hurt you. We use your answers for that purpose only. We do not use them for marketing, we do not share them with any advertiser, and they are not used to decide what you are shown or charged.

Who can see it: the coaches at your studio and the studio owner — the people running your class. It is not visible to other students, and it is not shared outside your studio except with the infrastructure providers listed below who store our data on our behalf.

You can change or clear your answers at any time in your profile. Deleting your account removes them along with the rest of your personal information.

Achievement cards you choose to share

If you earn a milestone badge you can choose to share it. Doing so creates an image and a web page carrying your first name, your studio’s name and the milestone you reached. That link and image are public — anyone who has the link can open them, and messaging apps will show a preview. That is what makes the link shareable. The page is not listed in search engines, and it contains nothing else about you: no surname, no email, no booking history.

Nothing is shared until you tap share. You can turn a link off yourself — open the badge’s share window and choose Turn off this link. Once it is off it can never resolve again; sharing later creates a brand-new link. If you don’t see that option, email us at support@tricorepilates.com and we will turn it off for you. Deleting your account also removes your cards and links.

How we use it

To create and manage your account, process bookings and payments, run your classes safely, send transactional emails, texts and notifications you have opted into, provide customer support, prevent fraud and abuse, and improve reliability. We do notsell your personal information, and we do not track you across other companies’ apps or websites.

Service providers we share with

• Stripe — payment processing. Stripe collects your card details and billing address directly.
• Apple / Google — only to verify your sign-in when you choose those options.
• Expo — delivery of push notifications to your device.
• Sentry — crash and error diagnostics.
• Resend — transactional email delivery.
• Amazon Web Services — hosting, text messages, and media storage (profile photos, waiver documents, achievement cards).

Each processes data only to provide their service to us.

Data retention & deletion

You can delete your account anytime at Profile → Delete account in the app. We soft-delete immediately (you can no longer sign in) and permanently anonymize your personal information after a 30-day grace period. You may also request an export or deletion of your data by contacting us.

Children

The app is not directed to children under 13, and we do not knowingly collect their data.

Changes

We may update this policy; we’ll post the new effective date here and, for material changes, notify you in-app or by email.

Contact

Questions or requests: support@tricorepilates.com